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Insightful and actionable
surveys and focus groups
for libraries

Questions about surveys or focus groups?

We are offering free consultations during the ALA Conference!
June 24 to June 29, 2010
Schedule a free session.
Just Published!
Get a free copy of Donna’s chapter on survey fundamentals.
Read more.
Library Uses Survey in Annual Report
Reading Public Library used survey to shape planning and funding.
See how.
Ins and Outs of Community Surveys
PLA 2008 National Conference
Get PLA Hand-out
Are Patrons Ignoring Electronic Resources?
Get answers and suggestions from our recent surveys and focus groups.
Read more.
Welcome to Library Survey Consultants, a division of Donna E. Fletcher Consulting, Inc. We specialize in working with libraries to understand what their communities want and need. Our services include:
  • Community surveys
  • Patron surveys
  • Focus groups
  • Individual telephone and in-person interviews
  • Research and Facilitation for Strategic Planning
Our studies bring insight to specific questions and issues, and provide actionable recommendations.
The president of the firm is Donna Fletcher, a former library trustee and board president, and a market researcher with over 25 years experience in conducting surveys, focus groups and needs assessments for corporate and library clients.
Tip of the Day
What's wrong with Question 1?
 
Context:   Mail survey question (Asked of respondents who have visited library in past 12 months:)

Queston:   Has anyone else in your household (other than yourself) visited the Library in the past 12 months?
  1. Yes
  2. No

 

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